Process Analysis

 Because of the restrictions on company operations due to the coronavirus pandemic, 

processes must change within the theme parks. There are multiple changes that have been 

implemented already as the theme parks have reopened but more processes and changes must 

be executed. As of now, the process is different than before the pandemic. A reservation system

has been set in place for guests in order to predict capacity of guests in the park. This ensures

the company can provide a safe and socially distanced environment for the guests, keeping all 

CDC required guidelines in check. With this, staggered parking will be recommended, staggered 

park hours will be implemented, thus controlling the traffic flow on property roads and within the 

theme parks. 

Halfway through each day a decision needs to be made on reducing attraction hours and 

labor depending on the number of guests in the park each day. At this point, the company is not 

expecting to be making a profit so any opportunities to lower operational costs can be crucial to 

the bottom line.

As the changes with the global pandemic occur and the CDC adjusts its 

recommendations, the processes may change, and the company needs to be ready to make

those adjustments as needed. Although the company may be ready at any time to pivot back to 

the regular model, brand trust is crucial in these decisions.