Marketing Data Flow Diagram
In the below marketing flow diagram, we see the impact of having a reservation agent assisting Disney customers. These three positions, now outsourced, would create reservations, fix any customer related issues, and focus on sales of the Disney Vacation Club, all resulting in revenue coming in for the company.
On the low end, a customer service representative in the US makes about $22.00 per hour versus $5.00 per hour. If the company outsources 100 of their employees to India, the company could be saving $1700 per hour, $68,000 per week, resulting in $3,536,000 per year. This significant cost reduction could be drastically beneficial for the company and resulting an excellent bottom line.
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